We value all our customers and aim to provide a first-class service at all times, including the way we handle your complaint. This page outlines our complaints handling process relating to:
All complaints received are treated with confidentiality and in accordance with the requirement of data protection legislation. We will always strive to investigate and resolve your complaint promptly and fairly.
How to make a complaint
Contact us by Telephone: 0151 924 9101, E-mail: sales@crosbyparkgarage.co.uk or write to us at: Crosby Park Garage, 2 Coronation Road, Crosby, Merseyside, L23 3BJ
We cannot be responsible or reimburse for any work you have undertaken on your vehicle elsewhere.
We will discuss your issue with you and this may involve liaising with the finance company and/or warranty provider if you have one.
If we cannot verbally agree on a way forward, we ask that you put your complaint in writing. We will acknowledge your complaint within 7 working days and may pass this complaint on to our legal team.
Within 8 weeks we will write to you with either a full response confirming the outcome of our investigation, or a response which confirms the progress of our investigation detailing the reasons for our delay.
Regulated Complaints Post: Automotive Compliance Ltd, The Factory, 44 Alfred Street, Gloucester, GL1 4DD Telephone: 01452671560 E-mail: complaints@automotive-compliance.co.uk
Financial Ombudsman Service:
If we cannot resolve your complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk
Took my Nissan Qashqai for its major service. Absolutely excellent experience from booking to collecting. Professional, friendly, knowledgeable staff. Best service experience I have ever had. They even renewed my RAC breakdown cover, washed and cleaned out my car and sanitised all the interior touch points. A Technicians video report was also sent to my email address, and a full written report included. Great value for money also. Won’t use anywhere else now. Keep it up the great work.
First time using this dealership for my servicing, MOT and recalls. The whole process from booking in on the phone to the collection after the work was done was faultless. All staff I encountered were warm, friendly and professional. I will have no hesitation to use or recommend Crosby Park Nissan again. Thanks to all concerned.
Always get our motors from Crosby Park, have done for over 20 years and have never had any problems, after service great.
Car had it's first service, everyone friendly, fast reliable , I loved the video after car was finshed, telling me about the car
Top quality service - really well looked after from first arriving to buying my new car! If you're looking for a great deal on a new car this is the first place to look
Fantastic service from a fantastic car dealership. We have bought 2 cars in a year from Crosby park Nissan. An all electric 2018 leaf and a 3 year old Nissan Qashqai. Could not have chosen a better dealership to purchase from. Our salesman on both occasions was Chris O'toole, what a great salesman this man is and a great guy to. So down to earth and such a pleasure to deal with. Both purchases went ahead so smoothly and the service from start to finish was exceptional. Crosby park Nissan certainly do deliver the goods. A massive thank you to Crosby park Nissan and an even bigger thank you to Chris.
